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Use your own domain for your video site

Hosting your videos on your own domain is one of the key branding and search engine advantages of using TwentyThree. Setting up a custom domain requires two steps: updating your domain’s DNS settings and contacting TwentyThree Support to complete the setup.

Step 1: Configure Your DNS Settings

To begin, you need to configure your domain’s DNS settings with a specific CNAME record, which is a type of DNS record that maps one domain name to another, allowing your domain to point to the correct TwentyThree server. These steps should be followed with the support of your IT team to ensure proper configuration. Follow these steps:

  1. Navigate to the bottom left corner of the page and click on Settings.
  2. Select Domain and Email.
  3. Enter your desired domain in the Domain Name field.
  4. Set up a CNAME record pointing to the unique address provided, which will resemble something like 12345.sites.visualplatform.net. This identifier is specifically assigned to your workspace, ensuring that your domain correctly connects to your TwentyThree video site and remains uniquely associated with your account.

If you do not have direct control over your domain’s DNS settings, you may need to request assistance from your domain administrator or hosting provider to configure the CNAME record correctly.

Step 2: Contact TwentyThree Support

Once the CNAME record is set up, reach out to TwentyThree Support to finalize the process. You can do this by:

Important: 

When contacting support, be sure to include the domain name you want to activate. Without this information, we cannot proceed with the setup. For example, if your domain is video.rangu.com, clearly state this in your message.  

The TwentyThree team will verify that the DNS changes are correctly applied before activating the custom domain on your workspace.

Once activated, your videos will be seamlessly hosted on your own domain, reinforcing your brand identity and improving search engine visibility.

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